Who we are

Solutions & Problems LLC is a Florida based executive protection and black car transportation firm. Our website address is https://solutions-problems.garnersites.cloud. The legal entity processing your data is Solutions & Problems LLC.

What we collect through this site

We collect data only when you submit one of our forms or contact us directly.

Booking form. Service type, date and time, pickup location, drop off when applicable, party size, threat level estimate, free text notes, and contact details (name, phone, email).
Contact form. Name, phone, email, and message body.
Server logs. Standard web server logs including IP address, user agent, requested URL, and timestamp. Logs are kept for thirty days for security review and rotated thereafter.

We do not run third party advertising trackers on this site. We do not embed social network widgets that drop tracking cookies. The site uses session and security cookies necessary for the WordPress platform itself.

Payments

This site does not collect payments. We do not currently process donations, event registration fees, or booking deposits through the site. If booking deposits become part of an engagement in the future, payment will be handled through a third party payment processor with its own privacy notice, and we will update this policy before that change.

How long we keep booking and contact data

Booking form submissions are retained for ninety days from submission unless an engagement is contracted, in which case the data becomes part of the engagement record and is retained for the duration required by our insurance carrier and applicable law. Contact form messages are retained for ninety days unless they lead to an engagement. After the retention period, records are deleted from the WordPress database.

Threat level and sensitive engagement data

The threat level field on the booking form is an estimate provided by the booking party. We treat this field, together with any free text notes that describe exposure, prior incidents, or principal identity, as sensitive. This data is kept on a least access basis, is not shared with parties outside the engagement team, and is deleted with the rest of the booking record at the end of the retention period.

Confidentiality and NDA

Many of our engagements are run under a non disclosure agreement. Where an NDA is in place, the terms of that agreement supersede this policy with respect to engagement specific information. We do not publish principal names, venue details, or itinerary data in marketing materials, case studies, or testimonials without written client release.

Who we share data with

We share inquiry data only with operators on the engagement team and, where required, with insurance carriers, licensing bodies, and law enforcement under valid legal process. We do not sell or rent inquiry data.

Your rights

You may request access to, correction of, or deletion of personal data we hold about you by writing to spgellc@gmail.com. We will respond within thirty days. Where an engagement record must be retained for legal or insurance reasons, we will explain the basis for the retention.

Security

This site is protected by Wordfence and runs behind Caddy with HTTPS enforced. Booking and contact data is stored in a database that is not publicly reachable. Backups are encrypted at rest.

Changes to this policy

We will update this page when we change the way we handle data. Material changes (new payment processing, new categories of data, new third party processors) will be posted at least thirty days before they take effect.

Contact

Questions about this policy may be sent to spgellc@gmail.com or called in to (239) 292-0248.

How Solutions & Problems handles your information.