The firm behind the call.
Solutions & Problems LLC was founded to do one thing well: stand between the people we work for and the things that go wrong around them.
Founded by operators, run by operators.
Solutions & Problems LLC is co-owned by Luke Ford and Leo Thomas, both named leads on every detail they run. The firm was built by two operators with years of working details for touring artists, music industry events, and high-trust private clients, and seeing the same gaps over and over: clients with no single point of contact, vendors who subcontracted to strangers, and quotes that quietly grew between booking and arrival.
The firm exists to close those gaps. One brief, one named lead, one written close-out. The same operator who plans the route is the one who shows up to drive it.
No hype, no surprises, no second calls.
Discretion First
Plain clothes by default. Uniformed when the engagement calls for it. Nothing about the way we move should announce who we work for.
Brief, Brief, Brief
Every engagement starts with a written brief and ends with a written close-out. The principal, the producer, and the venue all know what we are doing and why.
Named Leads
Every detail has a named lead operator. The person who plans the route is the one who shows up the day of. No handoffs to strangers.
Documented in writing.
Real-shape excerpts from the standard close-out report. Principal names, sensitive locations, and times redacted.
- 0830 / Principal arrival, side entry, ████████ to ██████████.
- 0832 / EP-1 closes the lane. EP-2 holds the press line at 18 ft.
- 0837 / Vehicle staged. Two-vehicle motorcade. Driver acknowledged.
- 0901 / Principal seated. Room sweep complete, no flag.
- 0944 / Egress prepped. Alt route confirmed by driver.
- 0958 / Egress complete. No press contact. No incident.
- Subject: ████████████, healthcare sector, regional footprint.
- Profile: low-public, recognizable in trade press only.
- Known actors: one prior contact at ██████████, non-violent.
- Venue read: hospital campus, mixed access, one chokepoint at ██████.
- Posture: low-profile, two-operator, hardened arrival.
- Escalation: phone tree to EP-1, then on-call supervisor.
- Detail closed on schedule, ████ hours total on the clock.
- Arrival, principal time, and egress executed under written brief.
- One press inquiry at the perimeter, declined per principal counsel.
- No physical contact. No vehicle contact. No deviation from plan.
- Close-out delivered to ████████████ within 24 hours.
- File retained per engagement letter. Available on written request.